Reliable warranty and 15-day returns
Free shipping when ordering a phone
Immerse yourself into your games with crystal clear audio with REDMAGIC Magic Sound Earphones. Enjoy improved audio and really get to hear all details from your game so you don’t miss the other team sneaking up on you. - REDMAGIC (US and Canada) Store
The default version of the phone from the NA Store is the NA version.
REDMAGIC EU Store (https://eu.redmagic.gg)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain(except Las Palmas and Santa Cruz de Tenerife), Sweden
REDMAGIC United Kingdom Store (https://uk.redmagic.gg)
United Kingdom
REDMAGIC NA Store (https://na.redmagic.gg)
Canada, United States(except Alaska, Guam, Hawaii, Puerto Rico, and U.S. Virgin Islands)
REDMAGIC Global Store (https://global.redmagic.gg)
Australia, New Zealand, Kuwait, Saudi Arabia, United Arab Emirates, Chile, Hong Kong SAR, Macao SAR, Indonesia, Israel, Philippines, Egypt, Paraguay
REDMAGIC Singapore Store (https://sg.redmagic.gg)
Singapore
REDMAGIC Mexico Store (https://mx.redmagic.gg)
Mexico
REDMAGIC Brazil Store (https://br.redmagic.gg)
Brazil
Prices and currencies displayed at checkout are final. REDMAGIC or the Seller does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred.
Moreover, the Seller accepts payments for goods made in cryptocurrencies, consisting of the full price of the goods and delivery costs in the currency of the store you are buying from (USD, EUR, GBP). Payment is made via cryptocurrency payment solutions provider, Utrust, in accordance with Utrust’s terms and conditions. Details of the accepted cryptocurrencies and Utrust’s terms and conditions are available at utrust.com.
European Union:
Warehouse: Poland Warehouse
Germany
DEDHL (1-2 business day processing time + 2-7 business days delivery)
Poland
PLDHL (1-2 business day processing time + 1-5 business days delivery)
Other Countries in the European Union
DHL GB
(1-2 business day processing time + 3-9 business days delivery)
United Kingdom:
Warehouse: United Kingdom Warehouse
TRACKED_48_NS (1-2 business day processing time + 1–3 business days delivery)
Warehouse: Hong Kong Warehouse
FEDEX (1-2 business day processing time + 3–5 business days delivery)
United States:
Warehouse: US West Coast Warehouse
FEDEX (1-2 business day processing time + 1-5 business days delivery)
Canada:
Warehouse: Canada Warehouse
CA_EXPEDITED_PARCEL (1-2 business day processing time + 1–3 business days delivery)
*Warehouse: Hong Kong Warehouse
FEDEX (1-2 business day processing time + 2–5 business days delivery)
Asia Pacific & Middle East & South America:
Warehouse: Hong Kong Warehouse
FEDEX (1-2 business day processing time + 3–7 business days delivery)
Please submit a support ticket requesting the return or replacement.
Or you can contact support@redmagic.gg for help directly.
Please note: the return or replacement is only applicable to devices purchased on redmagic.gg.
Click here for more information.
The official warranty policy is for the REDMAGIC phones bought from our official website (redmagic.gg) is as follows:
EU & UK Store:
Category Warranty period
Phone 24 months
Accessory 12 months
US & Canada Store:
Category Warranty period
Phone & 4K gaming monitor 12 months
Accessory 6 months
Global Store&Singapore Store:
Category Warranty period
Phone 12 months
Accessory 6 months
For customers in the United States ,tax is included in the price if one of the items in the order is a phone.
If there is no phone included in the order then shipping and tax is not included in the price. The products will be shipped under DAP terms. This means we can arrange the delivery to your address but will be unable to clear it for import. You may need to cooperate with the courier for local import declaration and make a payment of duty/tax if necessary. As a result, extra costs beyond port-of-entry may be incurred upon receipt of your REDMAGIC smartphone.
For Customers in Canada,
No, tax is not included in the price.
We collect tax in advance for phone orders and switch the sales terms from DAP to DDP, which is a delivery agreement whereby the seller assumes all of the responsibility, risk, and costs associated with transporting goods until the buyer receives or transfers them at the destination port, so as to provide a better purchasing experience for customers. But for accessory orders, it remains DAP if ship from HK warehouse.
*Important note: If the buyer does not cooperate with customs clearance or refuses to accept the package and the package is returned, the additional costs incurred, including the taxes and fees that have been incurred, and the return flow fee, will be borne by the buyer.
We do regular updates every 1-2 months for 2+ years with at least 1 Android OS update (ex. Android 13 to Android 14).
Those regular updates include bug fixes, security patch updates, optimization to improve the phone experience and more.
If you encounter any issues with your REDMAGIC device, you can head to the product help page for answers. Alternatively, you can reach out to the team via email at support@redmagic.gg with your order number and a description of the problem. A team member will respond to your query promptly.
For the bands and specs of all REDMAGIC devices, please follow the link below and check if your mobile network's bands are compatible:
https://na.redmagic.gg/pages/redmagic-9-pro-specs
We highly suggest to check sites like Kimovil to make sure your mobile network matches up with our bands
