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Terms of Sales

Definition

  • REDMAGIC is a sub-brand of Nubia with registered offices at the following address:

Room 1801, Building 2, Chongwen Park,
Nanshan Zhiyuan, No.3370, Liuxian Rd, Nanshan District,
Shenzhen City , Guangdong Province, P. R. China.

  • Contract - the sales contract concluded by the seller and the buyer according to this clause.
  • Order - A request made by a buyer on a Web site to purchase and deliver the goods selected on the Web site at the address specified in the request.
  • Seller - GAMEGEEK LIMITED (68776918-000-01-22-7), Address: 15/F, FLAT/RM 10A, WING TUCK COMM CENTRE, 177-183, WING LOK ST, SHEUNG WAN, HK
  • Buyers are citizens who intend to order, purchase or use goods on the website for personal, family, and other needs unrelated to entrepreneurial activities.
  • Website: A collection of information resources available on the Internet at https://global.redmagic.gg/, https://uk.redmagic.gg/, https://na.redmagic.gg/, https://eu.redmagic.gg/ and all related subdomains.
  • Commodity - the object of sale (thing) that has not been seized or restricted in civil circulation and is sold on the website by placing it in the corresponding part of the website.

Payments

Prices and currencies displayed at checkout are final. REDMAGIC or the Seller does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. 

Moreover, the Seller accepts payments for goods made in cryptocurrencies, consisting of the full price of the goods and delivery costs in the currency of the store you are buying from (USD, EUR, GBP). Payment is made via cryptocurrency payment solutions provider, Utrust, in accordance with Utrust’s terms and conditions. Details of the accepted cryptocurrencies and Utrust’s terms and conditions are available at utrust.com.

REDMAGIC now offers multi-payment options for purchases in the USA, UK, and select European countries through Klarna. Just select “Klarna” at checkout as a payment option. Depending on your location, you will have the following payment options:

Support varies for each country

  • US (Pay in 4)
  • UK (Pay later / Slice it / Pay in 3)
  • Germany ( Slice it / Pay later)
  • Netherlands (Pay later)
  • Finland ( Slice it / Pay later )
  • Austria ( Pay later / Slice it )

Please refer to this list for details on what the different payment options are:

  • Pay in 4
Split your purchase into 4 interest-free payment, paid automatically every 2 weeks
  • Pay now
Pay instantly with your debit or credit card
  • Pay in 30 days
Shop now and get the flexibility to pay up to 30 days later
  • Pay overtime
Financing plans that range from 6-12 months with interest rate

       

      When using Klarna, it will check your eligibility by doing a soft search with a credit reference agency. This will not affect your credit score.

      Shipping Policy

      We will require 3 processing days to arrange shipping after payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of REDMAGIC and the Seller. In such cases, customers will be informed in advance separately.

      All goods are inspected and sealed before delivery to avoid damage.

      No-restocking to be charged to the consumers for the return of the product.

      The Seller will keep you updated on your order status via email. Orders cannot be canceled once they have been delivered.

      Free Standard Shipping

      Free standard shipping is usually available for any REDMAGIC phone. Please note that the Seller does not deliver to P.O. box addresses.

      Countries/Regions the Seller Ship to

      REDMAGIC Store (https://eu.redmagic.gg)

      Austria

      Belgium

      Bulgaria

      Croatia

      Cyprus

      Czech Republic

      Denmark

      Estonia

      Finland

      France

      Germany

      Greece

      Hungary

      Ireland

      Italy

      Latvia

      Lithuania

      Luxembourg

      Malta

      Netherlands

      Poland

      Portugal

      Romania

      Slovakia

      Slovenia

      Spain(except Las Palmas and Santa Cruz de Tenerife)

      Sweden

      REDMAGIC United Kingdom Store (https://uk.redmagic.gg)

      United Kingdom

      REDMAGIC US and Canada Store (https://na.redmagic.gg)

      Canada

      United States(except Alaska, Guam, Hawaii, Puerto Rico, Northern Mariana Islands and U.S. Virgin Islands)

      REDMAGIC Global Store (https://global.redmagic.gg)

      Hong Kong (SAR China)

      Indonesia

      Israel

      Macao (SAR China)

      Kuwait

      Saudi Arabia

      United Arab Emirates

      REDMAGIC Singapore Store (https://sg.redmagic.gg)

      Singapore

      Guaranteed Shipping Services

      Where available, you can also choose a faster delivery method for an additional fee:

      You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website. 

      How is Shipping Calculated?

      Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

      European Union:

      Warehouse: Poland Warehouse

      Germany

      DEDHL (1-2 business day processing time + 2-7 business days delivery)

      Poland

      PLDHL (1-2 business day processing time + 1-5 business days delivery)

      Other Countries in the European Union

      DHL GB

      (1-2 business day processing time + 3-9 business days delivery)

      United Kingdom:

      Warehouse: Hong Kong Warehouse

      FEDEX (1-2 business day processing time + 3–5 business days delivery)

      United States:

      Warehouse: US West Coast Warehouse

      FEDEX (1-2 business day processing time + 1-5 business days delivery)

      Canada:

      Warehouse: Hong Kong Warehouse

      FEDEX (1-2 business day processing time + 2–5 business days delivery)

      Asia Pacific & Middle East & South America:

      Warehouse: Hong Kong Warehouse

      FEDEX (1-2 business day processing time + 3–7 business days delivery)

      Please note that delivery dates are estimates only but the Seller will choose the best and fastest logistic provider for you. Additional charges will be necessary for shipping to addresses in remote locations. The Seller is unable to ship to P.O. Box addresses.

      Return Policy

      Returns or Replacement

      The policy of the Seller lasts 15 calendar days. If 15 days have gone past after you received it, we unfortunately can’t offer you a refund or replacement.

      To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging.

      To complete your return, the Seller requires a receipt or proof of purchase.

      Please do not send your purchase back to the manufacturer.

      Refunds

      Once your return is received and inspected, the Seller will send you an email to notify you that the returned items were receivedThe Seller will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details:

      If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. 

      If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

      Read more REDMAGIC after-sales policy here.

      Late or missing refunds

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted.

      Next contact your bank. There is often some processing time before a refund is posted.

      If you’ve done all of this and you still have not received your refund yet, please contact the Seller at support@redmagic.gg.

      Shipping

      To return your product, you should contact support@redmagic.gg first, or visit https://help.redmagic.gg/hc/en-us for more details.

      No fees to be charged to the consumers for the return of the product.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over 50 USD, you should consider using a trackable shipping service or purchasing shipping insurance. The Seller doesn't guarantee that your returned item will be received.

      Return Address:

      Room 03A, 8/F, Block B, Hoi Luen Industrial Center, 55 Hoi Yuen Road, Kwun Tong, Hong Kong (Please do not return your products before getting confirmation via email from support@redmagic.gg

      Warranty

      REDMAGIC smartphone and accessories purchased on na.redmagic.gg come with a 1-year limited warranty and 6-month limited warranty separately, starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, consumable items, or accessories even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

      The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (screenshot), model and serial number of your product, and photographic evidence of the product’s defects to REDMAGIC Customer Service at https://help.redmagic.gg/hc/en-us.

      Events Beyond Reasonable Control

      Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

      No Waiver

      REDMAGIC and the Seller retain our rights to take action at any time in the event of failure to comply with these terms.

      Trademarks and copyright

      Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

      Disclaimer

      REDMAGIC and the Seller are not liable for any loss or damages that may arise from using our services.

      Changes

      REDMAGIC and the Seller reserve the right to update this document at any time without prior notification.

      Contact Information

      For any questions related to the operation of the website and this clause, please contact the seller or REDMAGIC through email support@redmagic.gg, or contact the seller and REDMAGIC at the following addresses:

      Seller: GAMEGEEK LIMITED

      Seller's Registration No.: 68776918-000-01-22-7

      Address: 15/F, FLAT/RM 10A, WING TUCK COMM CENTRE, 177-183, WING LOK ST, SHEUNG WAN, HK

      REDMAGIC: Nubia Technology Co., Ltd.

      Nubia registration number: 440301102763447

      Address: Room 1801, Building 2, Chongwen Park, Nanshan Zhiyuan, No.3370, Liuxian Rd, Nanshan District, Shenzhen City, Guangdong Province, P. R. China.

      Postcode: 518055

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